Help

Everything you need to know about using, receiving and returning your Koolique.

How to use

Fill the cooler with ice and a little cold water, stand your bottle in the centre, and place a glass in each of the six holders.

Carry it with both hands, supporting the base, and set it down on a flat, stable surface.

Care: treat it as crystal. Hand wash with warm soapy water and soft polish dry. Do not put it in a dishwasher, and avoid abrasive cleaners.

Delivery and returns

We deliver to addresses in the United Kingdom by tracked courier. Orders are usually dispatched within 5 working days and arrive 2 to 3 working days after dispatch. We will email you tracking details once your order is on its way.

Delivery costs are shown at checkout before you pay. Each piece is handmade, so if there is any delay we will let you know.

Overseas delivery is not currently available. Please contact us if you would like to discuss it.

Returns

You can change your mind. Under the Consumer Contracts Regulations 2013, you have 14 days from receiving your order to tell us you want to cancel, and a further 14 days to send it back to us.

Items must be returned unused, in their original packaging and in a resalable condition. Please contact us first so we can arrange your return. You are responsible for the cost of returning the item unless it is faulty.

We will refund you, including standard delivery, within 14 days of receiving the item back. Personalised and made-to-order items cannot be returned unless faulty.

Damaged or faulty items

Please inspect your order on arrival. If it arrives damaged or you think it is faulty, contact us as soon as possible with your order number and photographs, and keep all packaging.

We will arrange a repair, replacement or refund, and cover the cost of return.

Your rights

Your statutory rights are not affected by anything on this page. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

If an item is faulty, you can reject it for a full refund within 30 days of delivery. After that, you are entitled to a repair or replacement, and the cooler is covered by our 3 year warranty.

For independent advice about your rights, contact Citizens Advice.

FAQs

What is the Koolique Champagne Cooler?

A handmade champagne cooler with six integrated glass holders, so you can deliver your bottle and glasses in one elegant, secure trip.

What is it made from?

Each piece is handmade in our London studio from an eco-friendly and durable crystalline material, taking fifty hours to complete.

Do the glasses come with it?

Yes, the cooler comes with six glasses.

What bottle sizes does it take?

Standard bottle sizes as well as magnums.

How big is it?

27 cm long, 24 cm wide and 27 cm tall, weighing 2.3 kg.

How do I care for it?

Treat it as crystal. Hand wash with warm soapy water and soft polish dry.

How much does it cost?

The Koolique Champagne Cooler is £695, including VAT. Delivery costs are shown at checkout.

Where do you deliver, and how long does it take?

We deliver across the United Kingdom. Orders are usually dispatched within 5 working days and arrive 2 to 3 working days later.

Can I return it?

Yes. You have 14 days to cancel and a further 14 days to return it. See Delivery and returns above.

Is there a warranty?

Yes, the cooler comes with a 3 year warranty.

Can I personalise my cooler?

Yes. Names, initials, dates and logos are possible. See Trade and bespoke for details.

Do you work with the trade?

Yes. We welcome enquiries from interior designers, art consultants, retailers and hospitality venues.

Can we collaborate?

We love working with designers, artists, venues and brands. Tell us your idea and your timing.

How do I get in touch?

Use our contact page and we will get back to you within 48 hours.